About Zippee

• Zippee is building India’s #1 Quick Commerce Logistics for Ecommerce brands.

• Brands like Epigamia, The Face Shop connect their online store to Zippee in just a few clicks & can kickstart 2 Hr/Same-Day Delivery for customers– through our dark store network across India.

• Our team comprises folks from Reliance Retail, Retention Science, Tracelink, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.

• We’re backed by VCs & founders of India's biggest unicorns like Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), Prashant Pitti (easemytrip).

Learn more at www.zippee.delivery

Job Description

• We're looking for a talented & experienced City Lead- Operations in Mumbai.
• Incredible yet challenging opportunity to work with Management and the Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
• This is an in-person role at our dark store and you must be based near Andheri East.

Responsibilities

• Help oversee Same-Day Delivery & Hyperlocal operations across multiple dark stores in Mumbai.
• Manage all dark store/delivery fleet teams along with launch of new dark stores across Mumbai, as per the expansion plan.
• Work closely with our customers (D2C/E-Commerce Brands) and support them in expansion/growth across Bangalore.
• Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
• Ensure a streamlined Supply Chain to drive ~100% success rate in Same-Day Deliveries & meet SLAs across the city.
• Lead all metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
• Oversee weekly audits and daily MIS reporting to Management.
• Help create a rockstar culture amongst your team to scale to profitability.